Aakifah C

Customer Support Representative at Schedule Engine/Service Titan

October 2021 - January 2023‍

• Acted as a third party answering service for U.S. clientele for multiple companies in the HVAC system, plumbing and electrical services.
• Managed appointments, managed and responded to queries and complaints, and resolved customer queries through telephone or by web chat.

Insurance Advisor & Back Office Support at Teleperformance SA

October 2019 - September 2021‍

• Managed all web chat, email, and telephone calls relating to customer motor insurance policies. This included changing customer insurance policy cover, selling insurance policies, as well as maintaining clientele.
• Managed customer complaints at level 1.

Customer Service Advisor at Capita SA

June 2018 - September 2019‍

• Managed customers and customer queries as an inbound call center agent.
• Assisted U.K. based customers with network and cellphone contract problems, as well as providing advice relating to payment transfers and any other problems related to their cellphone, WiFi, mobile broadband or O2 recorded account.

Customer Service & Sales Assistant at BoKaap Eazy Foods‍

February 2016 - May 2018‍

• Acted as Personal Assistant to the Owner. Duties included money management or bookkeeping, management of general office administration as well as general social media accounts, as well as staff management and sales related duties.

Customer Sales Associate at Sell Direct Marketing‍

January 2014 - January 2016‍

• Acted as an Outbound Call Center Agent working for Vodafone campaign (Vodafone being a British multination telecommunications company). Sold cellphone contracts and other Internet packages to South African customers.