Personal Assistant at Gottschalk Attorneys
March 2020 - November 2021
- Facilitated and coordinated the onboarding process for new firm hires, assisted with the hiring process by drafting job specifications and communicating with applicants.
- Proofread and formatted agreements, letters, and documents, and drafted legal letters and coordinating legal messengers and and couriers.
- Assisted with administrative duties for lodging visa applications, conducting CIPC company searches and lodged Director changes, managed diaries, scheduled meetings, and managed travel arrangements.
- Provided research assistance to assist attorneys with completing due diligence on matters, planned and organized team social events, and developed and implemented content strategies for clients across various industries.
- Collaborated with designers and copywriters to create engaging visual and written content.
HR Officer Intern at Nedbank
May 2019 - February 2020
- Conducted research on various topics to create infographics based on research conducted, assisted with auditing job profiles and updating the job-family framework and job library, and assisted with conducting interviews for graduate program candidates.
Senior Consultant (Exchange Control) at ABSA Bank
June 2018 - December 2018
- Responded to customer enquiries and provided in-depth solution-based support, delivered customer services and administrative support to Wholesale Banking Clients base, and provided superior customer services and support to all Wholesale Banking Clients, relationship executives, and transactional bankers
- Ensured continuation of service by applying specialist knowledge for problem-solving and advice, tracked and analyzed the root cause trends to improve customer complaints, and managed the implementation of new processes and systems to optimize the customer experience
- Conducted regular inter-departmental meetings with frontline and other internal stakeholders.
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