Heelan N

Customer Support Representative

Pretoria, South Africa
Available Immediately
10 years of experience
Full-time: 40 hours per week
$1100 per month
Flexible on Timezone
English
Afrikaans

Candidate Online Assessment Results

Report Card

Overall Score
Customer Support Representative
70
English
90
Problem Solving
70

How does Remote Talent score candidates?

Remote Talent uses the best testing software on the market to simulate what it is like to work in their job role. We ask questions designed to test critical skills that are required for that specific position, and the results show you their scores in the vital job competencies. Most candidates don't get past the assessment, so you only see the top performers.

Video Interview

Heelan N
  1. Why do you want a career in Customer Support?
  2. Tell me about yourself...
  3. What skills do you possess that make you suited to being a Customer Support Representative?
  4. Tell me about a challenge or conflict you’ve faced at work and how you dealt with it.
  5. How would your boss and coworkers describe you?

Experience

Administration Manager at Sean Kotzen Financial Services

July 2019 -  Present

  • Analyzed and resolved complex matters on instruction of executives, and maintained primary relationship accountability for clients, overall ensuring client satisfaction to maintain client relationships.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Collected data, input records, and protected electronic files.

Escalations Client Relationship Manager at Discovery Health

September 2015 - January 2019

  • Offered friendly and efficient customer service to customers, while remaining maintaining professionalism during complex situations.
  • Prepared a variety of written communications, reports and documents.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Collaborated with team members to achieve target results and provided support to executive management.
  • Maintained energy and enthusiasm in a fast-paced environment.

Service Specialist at Discovery Health

April 2012 - August 2015

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined central issue to expeditiously resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Surpassed corporate goals by reaching 95% customer satisfaction rating.

Core Consultant at Discovery Health

April 2010 - March 2012

  • Liaised effectively with customers and internal departments.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, and maintained time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceeded team goals through effective client satisfaction rates.
  • Exhibited professionalism when dealing with clients and staff.

Education

High School Diploma

Lyttleton Manor High School, Pretoria, South Africa

January 1999 - December 2003

Services Available

Local Hiring Shield

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We take care of all local payroll, legal, and tax compliance. When you hire on Remote Talent, you pay us one simple monthly payment, and we handle it all.

Price per employee

$199 per month

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Health Insurance

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Take care of your new team member with affordable localized private health insurance.

Starting From

$80 per month

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