Lunet S

Content Creator at Reach Creative

January 2020 - March 2023‍

• Developed a content strategy that generated millions of views across all digital channels.
• Managed social media channels and developed campaigns to engage and grow userbase.
• Produced and edited videos that resulted in a 70% increase in video views.
• Wrote and edited copy for website pages that increased website visits by 40%.
• Developed and implemented an editorial calendar to ensure consistency and quality of content.

Virtual Customer Care Agent at Amazon

January 2017 - January 2022‍

• Managed world-class customer service by identifying customers' needs and offering appropriate solutions.
• Utilized my strong organizational, problem-solving and communication skills to handle various tasks and challenges.
• Managed training and led projects, demonstrating my initiative and leadership abilities.
• Created a database of customer records that improved customer relations and increased customer satisfaction significantly.
• Managed customer inquiries with empathy and professionalism, resulting in a 5-star customer satisfaction rating.

Personal Assistant at Direct Equipment Solutions

April 2013 - December 2017‍

• Managed appointments and meetings, and handled employer's calendar.
• Provided administrative support to executive team, resulting in improved operational efficiency.
• Screened incoming calls and emails, responding to urgent matters, and forwarding on as appropriate.
• Organized and scheduled business and personal travel arrangements, resulting in cost savings of 50%

‍Office Manager at Real Advertising

January 2009 - February 2013‍

• Developed and implemented administrative policies to ensure compliance with company regulations and procedures.
• Created and maintained a database of employee information, resulting in a more efficient onboarding process.
• Managed office supplies inventory, ensuring that the office was stocked with necessary supplies.
• Organized and maintained office filing system, resulting in a 50% reduction in time spent searching for documents.

International Flight Attendant at South African Airways

November 1984 - October 2001‍

• Collaborated with the flight crew to ensure all passengers had a safe and pleasant flight.
• Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met.
• Ensured all passengers were aware of and followed cabin regulations.
• Demonstrated a high level of professionalism and courtesy when interacting with passengers.

‍

‍