Nosipho T

Customer Support Representative

Durban, South Africa
30 Days Notice
6 years of experience
Full-time: 40 hours per week
$900 per month
Flexible on Timezone
English
Zulu

Candidate Online Assessment Results

Report Card

Overall Score
Customer Support Representative
60
English
100
Problem Solving
70

How does Remote Talent score candidates?

Remote Talent uses the best testing software on the market to simulate what it is like to work in their job role. We ask questions designed to test critical skills that are required for that specific position, and the results show you their scores in the vital job competencies. Most candidates don't get past the assessment, so you only see the top performers.

Video Interview

Nosipho T
  1. Why do you want a career in Customer Support?
  2. Tell me about yourself.
  3. What skills do you possess that make you suited to being a Customer Support Representative?
  4. Tell me about a challenge or conflict you’ve faced at work and how you dealt with it.
  5. How would your boss and coworkers describe you?

Experience

Administrator at Durban ICC

June 2015 - Present

  • Captured data and generated weekly reports on the Qlikview system, as well as updating the Qlikview system.
  • Created Requisitions.
  • Ordered all material requests for the building, completed building maintenance checks to ensure building was in appropriate condition.
  • Generated monthly reports assigned job cards.
  • Logged and closed jobs on the EBMS system and managed the Facility Stores.
  • Administered daily checklists, prepared invoice reconciliations, and organized Facilities Services Manager's diary, appointments, engagements, etc.
  • Scheduled meetings between the Facilities Services Manager personnel and contractors as required and provide general secretarial services for departmental meetings.
  • Managed all incoming and outgoing written and telephonic correspondence, assisted visitors to the department, and was the first point of contact for the department in respect of customers  (internal and external), suppliers (contractors and landscapers).
  • Maintained filing and record-keeping system for the IT and Facilities Department.

Building Service Administrator at FM Solutions

April 2014 - May 2015

  • Captured data, maintained a filing system to optimize efficiency, and managed incoming and outgoing calls.
  • Generated weekly reports, and frequently updated the Qlikview system.
  • Created requisitions and ordered all material requests for the building.
  • Performed routine facility maintenance checks.
  • Generated monthly reports, and logged and closed jobs on the EBMS system.
  • Managed the maintenance stores and assisted with maintaining the ISO system for the Facility Department.
  • Facilitated communication between internal teams and external stakeholders.

Receptionist / Administrator at Springfield FET College

January 2012 - December 2012

  • Maintained administration of the college activities, including communication with parents and students, managing all incoming and outgoing calls, and managing college inbox and correspondence therein.
  • Assigned duties to casual workers and ensured quality, punctuality, and completion of said duties.
  • Monitored and analyzed social media metrics to optimize strategy and performance.

Education

Certificate - Fundamental Business Management

University of Cape Town, Cape Town, South Africa

January 2019 - June 2019

Higher Certificate - Economics and Management

University of South Africa (Online)

January 2015 - December 2015

Diploma - Business Management

Rosebank College, Johannesburg, South Africa

January 2008 - May 2010

Services Available

Local Hiring Shield

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We take care of all local payroll, legal, and tax compliance. When you hire on Remote Talent, you pay us one simple monthly payment, and we handle it all.

Price per employee

$199 per month

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Health Insurance

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Take care of your new team member with affordable localized private health insurance.

Starting From

$80 per month

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