Customer Support RepresentativeBook an Interview

Nuraan D

Customer Support Representative

Cape Town, South Africa
Available Immediately
7 years of experience
Full-time: 40 hours per week
$700 per month
Flexible on Timezone
English
Afrikaans

Candidate Online Assessment Results

Report Card

Overall Score
Adaptability
93
Communication
67
Problem Solving
93

How does Remote Talent score candidates?

Remote Talent uses the best testing software on the market to simulate what it is like to work in their job role. We ask questions designed to test critical skills that are required for that specific position, and the results show you their scores in the vital job competencies. Most candidates don't get past the assessment, so you only see the top performers.

Video Interview

Nuraan D
  1. Why do you want a career in Customer Support?
  2. Tell me about yourself...
  3. What skills do you possess that make you suited to being a Customer Support Representative?
  4. Tell me about a challenge or conflict you’ve faced at work and how you dealt with it.
  5. How would your boss and coworkers describe you?

Experience

Document Processing Agent /Support Agent at (Fintech Company)

March 2021 - Present

  • Responsible for requesting documents from customers.
  • Giving customers advice on the plan that suits them best.
  • Processing and validating customer documents.
  • Activating loan applications.
  • Assisting customers via chats, i.e., documents sent via email or WhatsApp.
  • CRM And Zendesk experience.

Customer Support Administrator at (Fintech Company)

August 2020 - March 2021

  • Captured loan and funeral policy applications.
  • Handled customer complaints.
  • Educated customers about self-serve products.

Customer Support Representative at (Major Outsourcing Company)

July 2015 - July 2019

Dealing with complaints

  • Assisted with billing and account-related issues.
  • Offered the best plan advice to suit customer needs.
  • Assisted with website and network-related issues.
  • Nominated to be one of the high-level complaints agents, which authorized me to have higher goodwill and credit limits.
  • Second in command for my line manager, which entailed running coaching and calibration sessions.
  • Floor support.

Customer Support Representative at (Supermarket Chain)

October 2014 - July 2015

  • Helped resolve customer complaints.
  • Tracked and chased customer orders and processed refunds for damaged and outdated stock.
  • Troubleshot online issues.

Education

Higher Certificate in Human Resources Management

IQ Academy, South Africa

2018

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Services Available

Local Hiring Shield

How can I help you?

We take care of all local payroll, legal, and tax compliance. When you hire on Remote Talent, you pay us one simple monthly payment, and we handle it all.

Price per employee

$199 per month

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Health Insurance

How can I help you?

Take care of your new team member with affordable localized private health insurance.
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Starting From

$80 per month

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