Precious M

Customer Service Advisor at XXXXXX

‍December 2019 - CURRENT

• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Optimized service delivery to maximize customer satisfaction and retention rate.
• Responsible for resolving supply or service problems by clarifying the customers' situation or complaint, expediting correction or adjustment, and following up to ensure 100% resolution.
• Oversee customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Process documentation by capturing and entering customers' information into the system's database.
• Handling unhappy customers and focusing on customer retention if a customer wants to terminate a contract.

Customer Service Representative at XXXXXX

July 2013 - August 2019

• Presented the company's products and services to existing and prospective customers in person.
• Compiled, captured, and maintained all required paperwork, records, and documents.
• Provided customer support in English and another native language (Shona).
• Kept abreast of evolving product lines to provide knowledgeable customer support.
• Collected market intelligence and provided support to marketing campaigns.
• Created new subscriber accounts.
• Configured customer devices and resolved customer queries over the phone.

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