Sibonelo S

Customer Support Representative

KwaZulu-Natal, South Africa
Available Immediately
2 years of experience
Full-time: 40 hours per week
$600 per month
Flexible on Timezone
English

Candidate Online Assessment Results

Report Card

Overall Score
Customer Support Representative
100
English
90
Problem Solving
60

How does Remote Talent score candidates?

Remote Talent uses the best testing software on the market to simulate what it is like to work in their job role. We ask questions designed to test critical skills that are required for that specific position, and the results show you their scores in the vital job competencies. Most candidates don't get past the assessment, so you only see the top performers.

Video Interview

Sibonelo S
  1. Why do you want a career in Customer Support?
  2. Tell me about yourself...
  3. What skills do you possess that make you suited to being a Customer Support Representative?
  4. Tell me about a challenge or conflict you’ve faced at work and how you dealt with it.
  5. How would your boss and coworkers describe you?

Experience

Customer Service Associate at [Webhelp]

March 2022 - December 2022

  • Handle incoming calls and address various customer queries
  • Assist with refund and replacement requests
  • Resolve non-order related queries

Quality Control Intern at [Metcan Manufacturing]

June 2021 - December 2021

  • Oversaw completion of productivity goals and educated employees on company processes
  • Enhanced production methods and improved employee motivation to maximize team productivity
  • Assisted supervisors with various tasks as needed

Store Assistant at [Jam Clothing Store]

November 2020 - April 2021

  • Greeted and served customers as they entered the store
  • Advised and assisted customers with product inquiries
  • Handled customer complaints and forwarded serious issues to the manager
  • Replenished the supply of stock on the shelves
  • Assisted with store deliveries

Customer/Technical Support Representative at [CCI]

August 2015 - December 2016

  • Handled incoming calls and provided customer support
  • Offered technical support by troubleshooting various issues
  • Resolved pending customer service complaints
  • Logged and updated customer records as needed

Education

Diploma in Operations Management
Durban University of Technology, Durban, South Africa
February 2018 - November 2021

Achieved a 76% GPA, demonstrating strong understanding of operations management principles and strategies.
Developed skills and knowledge in operations management tailored to current and aspiring managers.
Applied operations management principles in various operational environments, focusing on efficiency and effectiveness.

Services Available

Local Hiring Shield

How can I help you?

We take care of all local payroll, legal, and tax compliance. When you hire on Remote Talent, you pay us one simple monthly payment, and we handle it all.

Price per employee

$199 per month

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Health Insurance

How can I help you?

Take care of your new team member with affordable localized private health insurance.

Starting From

$80 per month

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